Effective Date: August 20, 2025 (last updated: August 20, 2025)
Version Number: 1.0
PentaVet BV, with its registered office located at Valleistraat 25, 3012 Wilsele (Leuven), Belgium, registered in the Crossroads Bank for Enterprises under number 0766.557.742 (hereinafter “PentaVet”), attaches the utmost importance to the protection of your personal data.
We process your data in accordance with the General Data Protection Regulation (GDPR) and all relevant Belgian legislation.
This policy transparently describes how we collect, use, protect, and share your personal data when you use our services or visit our website.
This privacy policy applies to:
• All customers of PentaVet (private and professional clients),
• Visitors to our websites,
• Users of our services,
• Contact persons of suppliers and partners.
We only collect personal data necessary for the execution of our services and communications. This includes:
• Identification data (first name, last name),
• Contact details (address, email address, phone number),
• Payment data (bank account number, invoicing information),
• Submission data (information about the submitted sample, animal identification, species, breed, date of birth),
• Communication history (questions, complaints, quotation requests),
• Technical data (IP address, browser, device type when using the website).
Your personal data is processed solely for the following purposes:
1. Performing veterinary laboratory analyses and genetic testing;
2. Administrative processing of your order (including reporting, invoicing, and delivery);
3. Legal obligations (accounting, traceability of samples, archiving);
4. Internal quality control and validation of test results;
5. Customer communication, including the provision of test results, reports, and follow-up;
6. Direct marketing (only if you have given consent), such as newsletters, product updates, and promotions.
We process your data on the basis of the following legal grounds:
• Performance of a contract (e.g., test request);
• Legal obligations;
• Your explicit consent (e.g., newsletter subscription);
• Our general terms and conditions;
• Legitimate interest (e.g., system security, service improvement).
Your data is not sold or rented. It is only shared with:
• External laboratory partners of PentaVet, if necessary for analysis or interpretation;
• Processors performing services on our behalf (e.g., IT hosting, accounting software, email platforms), under data processing agreements;
• Payment processors for webshop transactions;
• Public authorities if legally required.
We only select partners who comply with GDPR standards. Transfers outside the EU occur only to countries with an adequate level of protection or based on standard contractual clauses.
PentaVet implements appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse, including:
• Encrypted connections (SSL) during data transmission,
• Secured internal systems with restricted access,
• Regular updates and backups,
• Authorized access for staff on a need-to-know basis.
Your data will not be kept longer than necessary:
• Test results and related administration: 5 years (required for traceability);
• Invoicing data: 7 years;
• Marketing data: until you unsubscribe;
• Correspondence and other communications: up to 3 years after the last contact.
You have the following rights:
• Right to access, correct, or delete your data;
• Right to restrict processing or to object to processing;
• Right to data portability (in electronic format);
• Right to withdraw your consent;
• Right to lodge a complaint with the Data Protection Authority (GBA).
You can exercise your rights by contacting us at info@pentavet.com.
PentaVet uses functional and analytical cookies to optimize the performance of its website and improve user experience. We do not place tracking cookies without your explicit consent.
More information is available in our separate cookie policy.
PentaVet reserves the right to amend this privacy policy if legal or operational changes justify it. We recommend that you consult this policy regularly. In case of substantial changes, you will be proactively informed.
For all questions regarding this privacy policy or the processing of your data:
PentaVet BV
Valleistraat 25, 3012 Wilsele (Leuven), Belgium
Email: info@pentavet.com
Phone: +32 (0)16 85 26 85
Website: www.pentavet.com
VAT BE0766.557.742
In the event of any discrepancies in interpretation, the Dutch version of this policy shall prevail.
